CPC,Multichoice at loggerheads over into Abuse of subscribers.

Following the move by the Consumer Protection Council (CPC) to investigate Multichoice Nigerian Limited, operators of DSTV,  the two are now at loggerheads as the company declined to participate in the investigation.

In the letter to CPC, Multichoice said it was unprepared to continue with the investigation due to the short time frame.
The pay-television company though accepted that it received the letter for clarification and provision of some essential documents, it said: “In view of the extensive information and documents required by the Council and the short notice of the summons, we are constrained to request for a postponement of the date for the meeting.

“Multichoice, therefore, asked for a six-week extension so as to, according to the letter, enable it “satisfactorily respond to the request for additional information.”
Multichoice Nigeria Limited, according to the statement further demanded for a six week extension to enable the company address critical issues raised in CPC’s letter.

In a twist, CPC declined to accept the plea for the extension, saying that, it cannot grant such extension.
The council said: “We are unable to grant such a long postponement having regard to the fact that you were constructively put on notice to produce these documents at the last hearing on the July 31, 2015.

“In the interest of justice, however, council has considered and directed that you be granted a postponement for two weeks to Tuesday, the 10th day of September 2015. You are advised to attend as proceedings will continue without fail on the said date.”
Earlier, the council had in a letter notified Multichoice about the investigation, stating that, it would begin investigation into the activities of DSTV as a result of series of consumer complaints, alleging incessant cases of abuse of subscribers’ rights.

The conflict may not be unconnected with the several complains against alleged contempt of court committed by Multichoice emanating from the recent exorbitant hike in subscription.

source:thisdaylive